FAQ

Most frequent questions and answers

TeleHealth or TeleMedicine?

TeleHealth is the distribution of health-related services and information via electronic information and telecommunication technologies. TeleHealth allows long-distance patient and clinician contact, care, advice, reminders, education, intervention and monitoring via texting, email, phone, web and APPs.

TeleMedicine is the practice of caring for patients remotely when the provider and patient are not physically present with each other in the same location.  Doctors can consult with patients by using HIPAA compliant video-conferencing tools from any device like a cell phone, computer or tablet as well as texting and phone.

I just signed up, now what?

Please allow 24-48 hours for processing. You should receive your membership cards in the mail within approximately three days.

Once you've received your cards, the next step is to register online with our service providers.

I received my cards, what's next?

Download the MyBenefitsWork App to your mobile device and registered with the Group ID and Membership ID listed on your membership card.

Next, take about 10 minutes to register with MDLIVE. 
Go to the MDLIVE Telemedicine section  and click on ‘Register.'
Follow the instructions to register yourself and everyone in your household.
If you experience any difficulties, contact our customer service line at 800-800-7616.

How do I cancel my service?

You may cancel any time by sending a request through our Contact page.

If you cancel within your first 30 days, you will receive a full refund, minus the $9.95 setup fee.  

Why do you charge a setup fee?

We charge a setup fee because there are upfront costs associated with setting up these services for our customers.  It also helps to prevent people from abusing the system by repeatedly starting and stopping the service.

How do you handle our privacy and security?

Our service providers are HIPAA compliant, and we do not share your information with anyone except our service providers.

For more details, please see our Privacy Policy.